information technology (IT) support analyst – Ottawa
Job Description
Posted on November 08, 2024 by Employer details baby enRoute
Job details
- Location 228 HUNTCLUB RDOttawa, ONK1V 1C1
- Workplace information On site
- Salary70,200 annually / 37.5 hours per week
- Terms of employment Permanent employment Full time
- Day, Weekend, Flexible Hours
- Starts as soon as possible
- vacancies1 vacancy
Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- JavaOS
- Security software
- Project management software
- Website creation and management software
- Web service design
- Database software
- Software development
- C++
- Oracle
Area of specialization
- E-commerce
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Willing to travel
Personal suitability
- Initiative
- Organized
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
By email
How-to-apply instructions
Here is what you must include in your application:
- Cover letter