technical support specialist – information technology (IT) – Oakville
Job Description
Posted on November 13, 2024 by Employer details IT Minds Inc.
Job details
- Location Oakville, ON
- Workplace information Hybrid
- Salary 28.90 hourly / 30 to 40 hours per week
- Terms of employment Permanent employment Full time
- Starts as soon as possible
- Benefits: Other benefits
- vacancies2 vacancies
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Hybrid
Work must be completed both in person and remotely.
Work setting
- Help desk
- Private company, corporation or industry
- Office building
- Private sector
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Jira
- Intranet
- Internet
- Desktop applications
- File management software
- Word processing software
- Communication software
- MS Office
- MS Windows
- Spreadsheet
Additional information
Work conditions and physical capabilities
- Attention to detail
Benefits
Other benefits
- Free parking available
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
Support for mature workers
Supports for visible minorities
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
By email
Include this reference number in your application
IM-20240701
How-to-apply instructions
Here is what you must include in your application:
- Job reference number