user support technician – Hinton

October 16, 2024
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Job Description

Posted on October 16, 2024 by Employer details Techise 

Job details

  • Location 211 Pembina Avenue Hinton, ABT7V 2B3
  • Workplace information On site
  • Salary 39.56 hourly / 30 to 40 hours per week
  • Terms of employment Permanent employment Full time
  • Day, Weekend
  • Starts as soon as possible
  • Benefits: Financial benefits, Other benefits
  • vacancies1 vacancy

Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Experience

1 year to less than 2 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Work setting

  • Computer hardware or software retailer/wholesaler
  • Relocation costs covered by employer
  • Willing to relocate

Responsibilities

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

  • 1 to 2 people

Credentials

Certificates, licences, memberships, and courses

  • Associate Computing Professional (ACP)
  • Cisco certified network associate
  • Microsoft certified professional (MCP)
  • A+ Certification

Experience and specialization

Computer and technology knowledge

  • Android
  • Security software
  • Word processing software
  • .NET
  • MS Windows
  • TCP/IP

Additional information

Security and safety

  • Bondable
  • Criminal record check

Transportation/travel information

  • Travel expenses paid by employer

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

Benefits

Financial benefits

  • Gasoline paid

Other benefits

  • Transportation provided by employer
  • Parking available

Who can apply to this job?

Only apply to this job if:

  • You are a Canadian citizen, a permanent or a temporary resident of Canada.
  • You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

How to apply

By email

info@techise.ca

This job posting includes screening questions. Please answer the following questions when applying:

  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?