user support technician – St. John’s
Job Description
Posted on December 02, 2024 by Employer details Avalon Tech & Tailor Inc.
Job details
- Location St. John’s, NL
- Workplace information On site
- Salary 16.00 to 18.00 hourly (To be negotiated) / 40 hours per week
- Terms of employment Permanent employment Full time
- Evening, Flexible Hours, Morning
- Starts as soon as possible
- Benefits: Other benefits
- vacancies1 vacancy
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Computer hardware or software retailer/wholesaler
- Help desk
- Repair
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Solder and manually assemble various electronic components on PCB (printed circuit boards)
Supervision
- 5-10 people
Experience and specialization
Type of service and repair
- Computers and peripherals
Computer and technology knowledge
- Android
- iOS
- MAC
- Unix
- Device drivers
- Networking hardware
- Internet
- Desktop applications
- Security software
- Multimedia software
- Word processing software
- Image editing software
- Website creation and management software
- Desktop publishing software
- Mapping and data visualization software
- Programming languages
- Mac OS
- MS Office
- MS Windows
- Spreadsheet
- Wireless networks
Area of work experience
- Quality assurance or control
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
Own tools/equipment
- Computer
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Excellent oral communication
- Excellent written communication
- Team player
- Time management
Benefits
Other benefits
- Free parking available
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
By email
Include this reference number in your application
2282
How-to-apply instructions
Here is what you must include in your application:
- Job reference number
- Cover letter
- Letter of recommendation
- Highest level of education and name of institution where it was completed
- Copy of latest school transcript
This job posting includes screening questions. Please answer the following questions when applying:
- Are you available for the advertised start date?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?