customer information service representative – retail – Upper Brookside
Job Description
Posted on August 26, 2024 by Employer details FineLine Tube Products
Job details
- Location 528 Upper Brookside Rd.Upper Brookside, NSB6L 2X4
- Workplace information On site
- Salary 18.00 to 22.00 hourly (To be negotiated) / 40 hours per week
- Terms of employment Permanent employment Full time
- Day, Evening, Shift, 10:00 to 19:00
- Start date Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies1 vacancy
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Rural area
- Retail/wholesale establishment/distribution centre
Responsibilities
Tasks
- Answer written and oral inquiries
- Address customers’ complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Receive payments
- Explain procedures, risks and benefits to clients
- Answer clients’ inquiries and provide information
- Resolve product and service related problems
- Assess client’s needs and resources to recommend the appropriate goods or services
- Conduct sales transactions through Internet-based electronic commerce
Experience and specialization
Computer and technology knowledge
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
- Spreadsheet
Type of experience
- Call centre
Additional information
Transportation/travel information
- Own transportation
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
- Sitting
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Group insurance benefits
Other benefits
- Free parking available
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
By email
iweatherby@finelinetubeproducts.com
This job posting includes screening questions. Please answer the following questions when applying:
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?