user support technician – St. Catharines
Job Description
Posted on September 16, 2024 by Employer details Aerosports Trampoline Park
Job details
- Location 333, Ontario St.St. Catharines, ONL2R 5L3
- Workplace information On site
- Salary 31.00 hourly / 40 hours per week
- Terms of employment Permanent employment Full time
- To be determined
- Start date Starts as soon as possible
- Benefits: Health benefits, Other benefits
- vacancies2 vacancies
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Office building
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Supervision
- 5-10 people
Experience and specialization
Computer and technology knowledge
- Linux
- JavaOS
- Networking software
- Networking security
- Data analysis software
- MS Windows
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Benefits
Health benefits
- Health care plan
Other benefits
- Other benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.